Glenn Voss
Cited by
Cited by
The influence of multiple store environment cues on perceived merchandise value and patronage intentions
J Baker, A Parasuraman, D Grewal, GB Voss
Journal of marketing 66 (2), 120-141, 2002
Do satisfied customers buy more? Examining moderating influences in a retailing context
K Seiders, GB Voss, D Grewal, AL Godfrey
Journal of marketing 69 (4), 26-43, 2005
Strategic orientation and firm performance in an artistic environment
GB Voss, ZG Voss
Journal of marketing 64 (1), 67-83, 2000
The roles of price, performance, and expectations in determining satisfaction in service exchanges
GB Voss, A Parasuraman, D Grewal
Journal of marketing 62 (4), 46-61, 1998
Determinants of online channel use and overall satisfaction with a relational, multichannel service provider
MM Montoya-Weiss, GB Voss, D Grewal
Journal of the academy of marketing Science 31 (4), 448-458, 2003
The Effects of Slack Resources and Environmental Threat on Product Exploration and Exploitation
GB Voss, D Sirdeshmukh, ZG Voss
Academy of Management Journal 51 (1), 147-164, 2008
The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores
D Grewal, J Baker, M Levy, GB Voss
Journal of retailing 79 (4), 259-268, 2003
SERVCON: development and validation of a multidimensional service convenience scale
K Seiders, GB Voss, AL Godfrey, D Grewal
Journal of the academy of Marketing Science 35, 144-156, 2007
Strategic ambidexterity in small and medium-sized enterprises: Implementing exploration and exploitation in product and market domains
GB Voss, ZG Voss
Organization Science 24 (5), 1459-1477, 2013
Organizational identity and firm performance: What happens when leaders disagree about “who we are?”
ZG Voss, DM Cable, GB Voss
Organization Science 17 (6), 741-755, 2006
An empirical examination of the complex relationships between entrepreneurial orientation and stakeholder support
ZG Voss, GB Voss, C Moorman
European journal of Marketing, 2005
How complementarity and substitution alter the customer satisfaction–repurchase link
GB Voss, A Godfrey, K Seiders
Journal of Marketing 74 (6), 111-127, 2010
Linking organizational values to relationships with external constituents: A study of nonprofit professional theatres
GB Voss, DM Cable, ZG Voss
Organization science 11 (3), 330-347, 2000
Enough is enough! The fine line in executing multichannel relational communication
A Godfrey, K Seiders, GB Voss
Journal of Marketing 75 (4), 94-109, 2011
Competitive density and the customer acquisition–retention trade-off
GB Voss, ZG Voss
Journal of Marketing 72 (6), 3-18, 2008
Implementing a relationship marketing program: a case study and managerial implications
GB Voss, Z Giraud Voss
Journal of Services Marketing 11 (4), 278-298, 1997
Exploring the effect of retail sector and firm characteristics on retail price promotion strategy
GB Voss, K Seiders
Journal of Retailing 79 (1), 37-52, 2003
Aligning innovation with market characteristics in the nonprofit professional theater industry
GB Voss, M Montoya-Weiss, ZG Voss
Journal of Marketing Research 43 (2), 296-302, 2006
Exploring the impact of organizational values and strategic orientation on performance in not-for-profit professional theatre
ZG Voss, GB Voss
International Journal of Arts Management, 62-76, 2000
The role of price and quality perceptions in prepurchase and postpurchase evaluation of services
G Voss, A Parasuraman, D Grewal
Journal of Marketing 62 (4), 46-61, 1998
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